VineTalkVINETALK

SUBSCRIPTION TERMS

Last Updated: 2025-06-10

These Subscription Terms govern the subscription services offered by VINETALK INTERACTIVE PTE. LTD. ("Company", "we", "us", "our").

By subscribing, you confirm that you understand and agree to these Subscription Terms and that your subscription will automatically renew based on the billing frequency and amount you selected, unless canceled through our official cancellation link.

To cancel your subscription at any time, please visit:
https://vinesync.ai/account/

1. Subscription Service Description

The VINETALK subscription service provides access to our AI-powered platform, which includes but is not limited to:

  • AI content generation and conversation features
  • Workflow automation and processing tools
  • Account storage and export functions
  • Technical support (Advanced and Professional tiers)
  • System updates and priority queue access (based on tier)

VINETALK does not use misleading, deceptive, or unclear language. All service features, pricing, and cancellation options are disclosed here and on the checkout page prior to payment submission.

2. Subscription Plans and Pricing

2.1 Standard Subscription Plans

  • Basic Plan: $59 per month
  • Advanced Plan: $79 per month
  • Professional Plan: $99 per month All plans are billed monthly and renew automatically unless canceled.

2.2 Free or Promotional Trial Offers (NRO - Negative Renewal Option)

From time to time, VINETALK may offer trial promotions to new users. The terms for such offers are:

  • Trial period: 7 days
  • Introductory fee: $1.99 charged on signup
  • Unless canceled before the trial ends, the subscription continues at $59/month

Example Disclosure
You will be billed USD $1.99 today for a 7-day trial. Once the trial ends, you will be billed USD $59 per month thereafter until you cancel.

A reminder notice will be sent to your email 7 days before the trial ends with cancellation instructions and your plan’s renewal pricing.

To manage or cancel your trial, visit:
https://vinesync.ai/account/

3. Billing, Renewal, and Frequency

3.1 Automatic Renewal Terms

  • Subscriptions renew automatically on a monthly basis.
  • The billing date corresponds to your original purchase date.
  • Charges are applied to your chosen payment method unless cancellation occurs before the next billing cycle.

3.2 Checkout Page Transparency

At checkout, we will display the following, clearly and prominently:

  • Subscription start date
  • Initial trial or full-charge amount
  • First payment processing date
  • Renewal charge amount
  • Renewal billing frequency

We also require the following confirmation checkbox before the subscription is activated:

I confirm that I have reviewed and agree to the Subscription Terms (https://vinesync.ai/account/) including the automatic renewal policy, and I understand I may cancel at any time via https://vinesync.ai/account/.

This checkbox must be manually selected and will not be pre-checked.

4. How to Cancel Your Subscription

Subscribers can cancel their subscription at any time by visiting the following page:

https://vinesync.ai/account/

Cancellation applies to the next billing cycle. Access remains active until the current paid period ends.

5. Refund and Return Policy

5.1 Refund Eligibility

Refunds will be issued in the following cases:

  • New subscribers who cancel within 3 days of the initial payment
  • Service-wide technical outages lasting over 48 consecutive hours
  • Material modifications to service features or price without user consent

5.2 Non-Refundable Situations

Refunds will not be issued in the following cases:

  • After the 3-day refund window for new subscribers
  • Partial subscription periods (including mid-cycle cancellation)
  • Issues due to user-side systems or failure to cancel before renewal

6. Required Notifications and Communications

6.1 Post-Checkout Confirmation Email

Immediately after payment, the user will receive a confirmation email containing:

6.2 Subscription Receipt After Each Charge

For each successful recurring charge, a receipt will be emailed containing:

If a charge fails:

  • A receipt will be sent indicating transaction failure
  • If multiple billing attempts occur in 24 hours, they may be summarized in a single notification

6.3 Upcoming Billing Reminder

At least 7 days prior to the next billing date, you will receive an email with:

This notification is separate from marketing communications and clearly labeled as a billing notice.

6.4 Trial Ending Reminder (NRO Requirement)

Users with a trial will receive a notice 7 days before trial expiry. This includes:

  • Trial expiration date
  • Price and frequency of upcoming subscription
  • Instructions and direct cancellation link

Cancel your trial before billing occurs at:
https://vinesync.ai/account/

7. Termination by User or Platform

7.1 Termination by Subscriber

You may cancel your subscription at any time by visiting:
https://vinesync.ai/account/

7.2 Termination by VINETALK

We may terminate a subscription (with or without notice) if:

  • The user violates Terms of Service
  • Payments consistently fail
  • Fraud or misuse is detected
  • Legal or compliance reasons require it

Subscribers will receive a confirmation within 7 days of termination in writing or via email.

8. Changes to Subscription Terms

We may amend these Subscription Terms.

If material changes are made:

  • We will email affected users at least 30 days in advance
  • Updated terms and your options will be clearly stated in the message
  • Cancellation link: https://vinesync.ai/account/

9. Contact Information

For inquiries, cancellations, or complaints:

Email: [email protected]
Mailing Address:
VINETALK INTERACTIVE PTE. LTD.
18 KAKI BUKIT ROAD 3, #05-17
ENTREPRENEUR BUSINESS CENTRE
SINGAPORE 415978

10. Compliance Statement

These Subscription Terms are designed to fully comply with:

  • Subscription transparency requirements
  • Visa/Mastercard billing and NRO policies
  • eCommerce automatic renewal disclosures
  • Consumer protection laws across major jurisdictions

If you have any concerns regarding these terms or our billing practices, please contact us directly at the address above.

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